Purchase Policies
YOU ARE PURCHASING A ONE-OF-A-KIND HANDMADE PIECE. THIS MEANS YOU CAN EXPECT THE FOLLOWING:
SUBTLE VARIATION IN SIZE AND COLOUR : PLEASE NOTE COLOURS DISPLAY DIFFERENTLY ON DIFFERENT SCREENS. ALL DIMENSIONS ARE LISTED IN CM. IF MISSING, PLEASE ASK. PLEASE NOTE DIMENSIONS & SPECIFICATIONS BEFORE ORDERING.
UNIQUE PIECES WITH SMALL DISTINCTIONS FROM THE FIRING OR PRODUCTION PROCESS: SPECKLES, MARKS, GLAZE GHOSTS OR OXIDATION NOTES. THIS MEANS THE PIECE YOU RECEIVE WILL BE DIFFERENT FROM ANY OTHER.
CERAMIC OBJECTS CAN BE ENJOYED FOR GENERATIONS AND ARE TO BE TREASURED. ALL MATERIALS ARE DERIVED FROM AUSTRALIAN CLAY AND I TAKE GREAT CARE COLLECTING AND RECLAIMING LEFTOVER CLAY TO REUSE.
Shipping & Returns
EVERY EFFORT IS TAKEN IN BALANCING THE SAFE JOURNEY OF YOUR ORDER WITH BEING CONSCIOUS OF THE PACKING MATERIALS USED. WHERE POSSIBLE, YOU ARE ENCOURAGED TO REUSE OR RECYCLE THE PACKAGING YOUR ORDER ARRIVES IN. ALSO WE MIGHT REUSE PACKING MATERIALS WHEREVER POSSIBLE.
ALL SALES ARE FINAL. AS A SMALL PRODUCTION, I AM UNABLE TO ACCOMMODATE RETURNS OR EXCHANGES FOR ‘CHANGE OF MIND’. I AM VERY VERY HAPPY TO HELP WITH ANY QUESTIONS YOU MAY HAVE BEFORE PURCHASING. HOWEVER IF YOU IDENTIFY AN ISSUE UPON DELIVERY, ANY DEFECTS CAUSED BY SHIPPING, PLEASE GET IN CONTACT WITHIN TWO BUSINESS DAYS AND WE WILL RESOLVE IT IMMEDEATELY.
ALL ORDERS WILL BE SHIPPED WITHIN 4-5 BUSINESS DAYS OF PURCHASE WITH A COURIER FOR A FLAT RATE OF 30 AUD WITHIN AUSTRALIA. ONCE THE WORK HAS BEEN DISPATCHED YOU WILL RECEIVE A SHIPPING CONFIRMATION AND TRACKING NUMBER VIA EMAIL.
FREE LOCAL PICK-UP OPTION IS ALSO AVAILABLE FOR THOSE LOCATED IN MELBOURNE. IF YOU SELECT THIS OPTION, WE’LL SEND YOU AN EMAIL ONCE YOUR ORDER IS READY TO ARRANGE COLLECTION AT THE STUDIO ON THE MORNINGTON PENINSULA.
INTERNATIONAL SHIPPING FOR YOUR CONVENIENCE I HAVE SOURCED A RELIABLE AND AFFORDABLE SHIPPING WITH INTERPARCEL. PACKAGES HAVE BEEN ON AVERAGE 220AUD into METROPOLITAN AREAS. PLEASE NOTE THAT INTERNATIONAL CUSTOMERS WILL BE RESPONSIBLE FOR POSSIBLE DUTIES OR TAXES IMPOSED BY THE DESTINATION COUNTRY.